At Mila Journey, we are committed to your satisfaction. If you are not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return within 1–3 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned with all tags and packaging intact.
2. Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please contact us within 1–3 days of delivery. We will arrange for the item to be collected and provide a replacement or offer a refund where applicable.
3. How to Request a Return
To initiate a return, email us at [email protected] with your order details, a brief explanation of the issue, and photos if applicable. Our support team will guide you through the next steps.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed in the original form of payment—cash on delivery refunds will be handled through direct communication.
5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. Please check the product description or contact us before purchasing if you have questions about eligibility.
6. Contact Us
If you have any questions about our return or refund process, feel free to reach out at:
📧 [email protected]